Bking88 Privacy Policy – Our Commitment to Protecting the Personal Data of Malaysian Members

bking88 collects personal data from you directly during the registration process and platform use, and indirectly through tracking technologies used to enhance the user experience. We only collect data that is strictly necessary to provide the services you request.

The categories of data we collect include:

• Identity Data — full name, Malaysian identity card number (MyKad), date of birth, gender and nationality. This data is required for identity verification and to confirm you meet the minimum age requirement of 18 years.
• Contact Data — email address, mobile phone number, and current residential address. This data is used for account communications, transaction notifications, and customer support.
• Financial Data — payment method information used (masked bank account numbers, eWallet account numbers such as Touch 'n Go, GrabPay, Boost, ShopeePay), deposit and withdrawal history, and winnings records. This data is required to process financial transactions securely.
• Platform Activity Data — login records, slots game history, Sports Betting, lottery and all on-platform activity, session times and durations, as well as bonus and promotion records used.
• Technical Data — IP address, device type, operating system, browser version, screen resolution and session data used for security and platform improvement purposes.

All data you provide to bking88 must be accurate, current, and complete. You are responsible for keeping your information up to date whenever changes occur. Providing false or inaccurate information may result in account suspension or termination.

bking88 uses your personal data solely for legitimate purposes directly related to delivering the platform's services. We do not use your data for any other purpose without first obtaining your consent.

The primary purposes for data use at bking88:

• Account Management — creates, verifies, maintains, and secures your bking88 account, including the KYC (Know Your Customer) process required for financial regulatory compliance.
• Transaction Processing — processes deposits via DuitNow, FPX (Maybank2u, CIMB Clicks), Touch 'n Go eWallet, GrabPay, Boost and ShopeePay, and handles withdrawal of winnings to your preferred payment method securely and accurately.
• Gaming Services Provision — giving you access to all slots games, Sports Betting (Malaysia Super League, EPL, badminton, e-sports and more), digital lottery, Live Casino, poker and virtual sports available on bking88.
• Security & Fraud Prevention — detecting and preventing fraudulent activity, money laundering, bonus abuse, multiple account ownership, and any conduct that violates our terms of use.
• Service Communications — sends important notifications regarding your account, transaction confirmations, security alerts, and policy updates that affect your services.
• Customer Support — enabling bking88's Bahasa Malaysia-speaking support team to assist you effectively when you reach out via live chat or email.
• Platform Improvements — analysing aggregated, anonymised usage data to understand usage patterns and improve the platform's interface, performance, and features.
• Legal Compliance — fulfils legal obligations, including retaining financial transaction records in accordance with applicable Malaysian legal requirements.

bking88 does not sell, rent or trade its members' personal data to any third party for marketing purposes. This is an absolute commitment that has never changed since the platform was established in 2018.

However, there are certain situations where bking88 needs to share your data with trusted third parties solely for the purpose of delivering services to you:

• Payment Service Providers — service providers such as DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and banks supporting FPX (Maybank2u, CIMB Clicks) receive the information necessary to process your financial transactions. They are subject to their own privacy policies and Malaysian banking legal obligations.
• Game Software Providers — third-party game providers that supply slots, live casino, and other games on the bking88 platform may receive game session data required for technical functionality. This data does not include financial information or directly identifiable personal details.
• Technical Service Providers — companies that provide cloud infrastructure, analytics (in aggregate and anonymised form), cybersecurity, and technical support services required for platform operations.
• Competent Authorities — bking88 will disclose personal data to Malaysian government authorities or law enforcement when required to do so by law, court order, or any authority with valid jurisdiction.

In the event of a business merger, acquisition or sale of assets, user data may be transferred as part of those business assets. In such cases, bking88 will notify members in advance and ensure that the receiving party is bound by data protection obligations that are at least equivalent to those set out in this Privacy Policy.

The security of members' personal and financial data is our highest priority bking88. We have made continuous investments in robust security infrastructure to ensure your data remains protected against both external and internal threats.

Technical security measures implemented by bking88:

• 256-bit SSL/TLS Encryption — all communications between your browser or app and bking88's servers are fully encrypted using TLS 1.3 with AES-256 encryption. This means every detail you submit — including passwords, payment information and account data — cannot be read by any third party in transit.
• Secure Password Hashing — your account password is never stored in plain text. bking88's system uses a strong hashing algorithm with random salting to ensure your password cannot be recovered, even by bking88 staff.
• Two-Factor Authentication (2FA) — bking88 supports two-factor authentication via SMS or an authenticator app for an added layer of protection on your account. We strongly recommend all members to enable this feature.
• 24/7 Security Monitoring — bking88's automated monitoring system operates around the clock to detect suspicious activity, unauthorised login attempts, and any anomalies in account usage patterns.
• Internal Access Controls — only bking88 staff who require access to personal data in order to carry out their authorised duties are permitted to do so, and all access is logged for audit purposes.
• Regular Data Backups — bking88 platform data is regularly backed up to a secure, separate server location to ensure rapid data recovery in the event of any technical incident.

In the event of a data security incident that may affect your personal information, bking88 committed to notifying you within 72 hours of becoming aware of the incident. The notification will include details about the nature of the incident, the data potentially affected, the steps we are taking to address it, and the steps you can take to protect yourself.

Platform bking88 uses cookies and similar tracking technologies to enhance user experience, maintain session security and analyse usage patterns for continuous improvement purposes.

Types of cookies used by bking88:

• Session Cookies — temporary cookies that are automatically deleted when you close your browser. Used to maintain your login session while using the platform so you do not need to log in again each time you navigate to a new page.
• Preference Cookies — stores your preferences such as language, display settings and notification choices so you do not have to reconfigure them each time you visit the platform.
• Security Cookies — used to detect suspicious login attempts, verify user identity and protect your account from unauthorised access.
• Analytics Cookies — aggregates and anonymises usage data to help us understand how users interact with the platform and identify areas for improvement.

bking88 does not use third-party cookies for third-party advertising purposes. Any tracking technologies used on this platform are solely for platform functionality and user experience improvement — not to build advertising profiles sold to third-party advertisers.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have certain rights regarding your personal data held by bking88. We respect these rights fully and will process any related requests promptly and at no charge.

Your guaranteed rights at bking88:

• Right of Access — you have the right to request a copy of all personal data we hold about you. This request will be processed within 14 business days.
• Right to Rectification — if you find that personal data held by bking88 is inaccurate or out of date, you have the right to request that we correct it.
• Right to Erasure — under certain circumstances, you may request that we delete your personal data. Such requests will be assessed against our legal obligations to retain specific records.
• Right to Object to Processing — you may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability — you may request to receive your personal data in a machine-readable format (such as CSV) for transfer to another platform.
• Right to Lodge a Complaint — if you believe bking88 has violated your privacy rights, you are entitled to file a complaint with the Department of Personal Data Protection (JPDP) Malaysia or any other relevant authority.

To exercise any of the above rights, please contact the data privacy team at bking88 via email at support@bking88.best with the subject line "Data Privacy Rights Request", or through the in-platform 24/7 live chat. Please clearly state the right you wish to exercise and provide sufficient identifying information for us to verify your identity before processing the request.

bking88 only retains your personal data for as long as necessary to fulfil the original purpose for which it was collected, or to meet applicable legal obligations. When data is no longer needed, it is securely deleted or anonymised.

General guide to bking88's data retention periods:

• Active Account Data — personal data for active accounts is retained for as long as your account remains active, and for a defined period after account closure for record-keeping and legal compliance purposes.
• Financial Transaction Records — deposit, withdrawal and winnings history records are retained for a minimum of 7 years in accordance with Malaysian financial and taxation legal requirements.
• Security Logs — activity and security logs are retained for 12 months for fraud detection purposes and to support security investigations if required.
• Communications Data — customer support communication records are retained for 3 years for reference and service improvement purposes.
• Closed Account Data — after account closure, bking88 will retain the minimum data required to fulfil legal obligations before deleting or anonymising all other information.

bking88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, new legal requirements, or member feedback. We are committed to making such amendments in a transparent manner that respects the interests of our members.

bking88 Privacy Policy amendment procedures:

• All material amendments to this Privacy Policy will be communicated to all registered members via email at least 14 days before the changes take effect.
• The effective date of any amendment will be clearly stated at the top of this Privacy Policy page.
• For non-material amendments (such as spelling corrections or clarifications that do not involve substantive changes), bking88 may update the policy without specific notice, though the last-updated date will always be displayed.
• Your continued use of the bking88 platform after the effective date of any amendment constitutes your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account and request deletion of your data.

We encourage you to review this Privacy Policy periodically to ensure you are always informed about how bking88 handles your personal data. A history of policy amendments is available on request — contact us at support@bking88.best if you would like to view a previous version of the Privacy Policy.